Unfortunately I have paid in advance and couldn't change. The lift it's always broken. Linen and sheets are never changed during my week More.
Dear giulioes, Thank you for taking the time to write a review. We truly appreciate your honest feedback about your experience at our hotel. Feedback for us is very important as it helps us to understand where we are performing to a high standard and the areas where there may be room for improvement. Your feedback has been delivered to the Heads of Departments to take the proper action in order to keep on delivering better service to our customers.
We would like to regain your trust and hope to serve you again in the future. I rented a Standard Double Room. Although the bed frame was for a double, it had two twin mattresses. The decor was tasteful and contemporary, without evidence of wear.
The bathroom was adequate size and I always had plenty of hot water. Amenities were provided daily with housekeeping service. Housekeeping service was always prompt but not exceptional in quality. The cable TV was typical of most Ukrainian hotels.
There was only one sports channel and one music channel. It was not only air conditioning, but also a heater. I had no problems adjusting the room temperature to what I like. The mini-fridge kept my drinks cold adequately. The internet connection was average, not great but not bad. Upload speed was 1. Breakfast was to European standards. If you are a Westerner, you will be disappointed. There were powdered scrambled eggs, not fresh. The sausage patties were only cooked partially.
