Stayed here for 6 nights in August to break up flight from London to Australia. Enjoyed our stay, especially the rooftop pool and the club room. Food choices for breakfast was pretty poor, and not good quality. Also, the hotel spa was offering "extra sexual services" , for an extra 80 SGD of course!. Massage stopped halfway when I refused to pay the extra, and the Vietnamese masseuse suddenly became a lot more fluent in English, which she denied knowing before.
She became very rude, and couldn't wait to get me out. I have written personal emails to the hotel, and also through their official website without a response. I'm wondering if I'll get a reply this time More. Dear meloury, Thank you for taking time to write this review.
My sincere apology on the areas that we have not met your expectation. The Spa is a tenant and we have taken the necessary action based on your information. We hope that you will give us another opportunity and we look forward to seeing you again. With kind regards, Ramesh Kanesan.
Friendly courteous staff and clean hotel. Nice Executive Club Lounge. Gym and large swimming pool on top floor. Shuttle bus service to and from airport all terminals. I was sent the timetable when booking the hotel via email.
Dear Lindsay A Thank you for taking time to review us in this forum. Great to know that you liked the location and accommodation.
